Refund Policy

A legal disclaimer

Effective Date: 16/05/26

This Refund Policy applies to all services provided by SAS Air Conditioning Services (“we”, “our”, or “us”), including air conditioning installation, maintenance, servicing, repairs and subcontracting work carried out for commercial and residential clients.

1. Scope of Services

Our services may include:

air conditioning installation
maintenance and servicing
fault finding and repairs
subcontracting labour
emergency call-outs
supply and fitting of equipment and parts

All work is carried out in accordance with agreed quotations, contracts, purchase orders or written instructions.

2. Deposits and Advance Payments

Where applicable, deposits or advance payments may be required before work begins.

Deposits are generally non-refundable once:

materials or equipment have been ordered
labour has been scheduled
project preparation work has commenced

If work is cancelled before any costs have been incurred, partial or full refunds may be considered at our discretion.

3. Cancellation of Services

Customer Cancellation

If you wish to cancel scheduled work, please notify us as soon as possible.

The following charges may apply:

cancellation within [48 hours] of scheduled works may incur a cancellation fee
costs already incurred for labour, materials, hire equipment or specialist orders will remain payable
completed work is non-refundable

Company Cancellation

If we are unable to complete the agreed services due to circumstances beyond our control, any payments made for uncompleted work may be refunded where appropriate.

4. Refund Eligibility

Refunds may be considered in the following situations:

duplicate payments made in error
services paid for but not provided
significant failure to deliver agreed services
defective workmanship confirmed following inspection

Refunds will not normally be provided for:

change of mind after work has been completed
delays caused by third parties, site access restrictions or customer availability
issues arising from existing systems or equipment outside our control
customer-supplied materials or equipment failures
minor cosmetic issues that do not affect operation or safety

5. Defective Workmanship

If you believe work carried out by us is defective, you must notify us within 14 days of completion.

We reserve the right to:

inspect the reported issue
repair or rectify the work
provide replacement services where appropriate

Refunds will generally only be considered where rectification is not possible or reasonable.

6. Parts and Equipment

Manufacturers’ warranties may apply to supplied equipment and parts.

Refunds for equipment or materials are subject to:

supplier terms and conditions
manufacturer warranty policies
whether items have been installed, used or specially ordered

Special-order or bespoke items are generally non-refundable.

7. Subcontracted Works

Where we provide subcontracting services to contractors or commercial clients:

invoices remain payable in accordance with agreed payment terms
disputes regarding workmanship must be reported promptly and in writing
refund requests will be assessed in line with contractual agreements and evidence provided

8. Payment Disputes

If you have concerns regarding an invoice or completed work, please contact us before initiating any chargeback or payment dispute.

We aim to resolve all issues fairly and professionally.

9. Processing Refunds

Approved refunds will normally be processed within 7–14 business days using the original payment method where possible.

10. Contact Information

For refund or cancellation enquiries, please contact:

SAS Air Conditioning Services
Email: sasairconditioningservices@gmail.com
Phone: 07764897572